Appointment Reminder Service (ARS) ARS is an easy-to-use, appointment reminder service that automatically calls your scheduled patents. Think of ARS as an extra employee that is dedicated to reminding your patients of upcoming appointments and reporting back to the office manager with daily results. ARS will help reduce annoying “No-shows”, cut expenses and save your staff the hassles of daily calling or sending post cards. Appointment Reminder features provide reminder notices including phone, email, and text messaging or any combination of the three. Whether it's by phone, text, or email, our appointment reminder system keeps your patients informed. Phone messages provide two-way communication options through response prompts to acquire reminder confirmation. Using personalized phone, text, or email messaging, ARS will confirm appointments; recall patients due for their next office visit; follow-up on missed appointments; deliver birthday greetings; notify patients of overdue payments and much more. Each personalized ARS message may include patient specific details related to an office visit such as patient's name, date and time, location, procedure instructions and a personal note from the doctor. Benefits Reduce “No-shows”...with a simple reminder the day before an appointment, or even a few hours before the scheduled appointments, ARS will reduce no-shows by up to 30%. Save time...staff is free to be more productive with in-office patients. Effortlessly contact patients...for appointment reminders and important information from your office at any time. More reliable...ARS's sole purpose is to call patients with appointments every day, in a timely manner, and without fail. Very effective...most patients enjoy a quick reminder. It’s a professional courtesy to be notified of an upcoming appointment. Enhance patient satisfaction...patients appreciate reminder calls. With everyone’s busy schedules, a quick reminder can save the day. Cut expenses...no more need to send out postcards. Low cost...ASR is a hosted service so there is no investment required for hardware or software. Since there is nothing to buy, getting started with CTI’s ARS is easy on your bottom line. Budget only for monthly usage costs. Hosted platform...monthly usage costs include everything; hardware, software, telephone long distance, upgrades & support. Daily reporting...provides you with extensive documentation and peace of mind by letting you know who received their message, who confirmed their appointment and who requires a call back. Instant online reporting...lets you see immediately who has confirmed and who’s not confirmed and who wants to reschedule. Bilingual...Allows you to communicate with patients in their own language without requiring your staff to understand multiple languages. Messaging selection...provide additional information or instructions to your patients to prepare them for their office visit. Features Fully customized...CTI’s ARS is designed with the flexibility to adjust to your clinic’s specific requirements. You decide what information is announced during the appointment notification. Seamless integration...ARS automatically interfaces with your current scheduler to receive the client data lists and schedule information. This means there is no daily input required by your staff. Online reporting...check the status of calls online, anytime. Display clinic’s caller-ID...when ARS calls your patient, they receive your clinic’s phone number on caller ID. Just another way your client knows you called in case they do not have an answering machine. Scalable architecture...the ARS platform is designed to scale as your practice grows. We simply open up more capacity on the ARS platform to meet your growth. Hosted platform...this means you pay only for your monthly usage. No hardware or software investment required. Options Automated Text messages...patients on the move will appreciate the option of receiving appointment reminders by text messaging to their mobile device. Text messaging has become an important communication tool to cellular users. Texting with ARS is easy, convenient and non-intrusive. Automated Email messages...receiving an email is giving your patients the perfect opportunity to add the appointment to their personal calendar. Patients will enjoy the option of receiving and responding to reminders at their convenience any time, day or night. Automated Phone messages...customize your appointment message to announce exactly what your clinic wants delivered such as patient’s name. Each personalized ARS message may include patient-specific details related to an office visit such as patient's name, date and time, location, procedure instructions and a personal note from the doctor. CTI Messaging © 2008 All Rights Reserved.